Checking your WAEC results can be an exciting yet nerve-wracking experience. However, many candidates encounter various errors and challenges during the process. To help you avoid these pitfalls and resolve any issues, we’ve outlined some common problems and their solutions.

7 Common Errors and Challenges When Checking WAEC Results and How to Resolve Them

1. Incorrect PIN or Serial Number

One of the most frequent errors candidates make is entering the wrong PIN or serial number. These details are crucial for accessing your results.

How to Resolve:  

Double-check the PIN and serial number before submitting your request. Ensure you enter the details exactly as they appear on the scratch card or e-PIN voucher you purchased. If you suspect the PIN or serial number is incorrect, purchase a new e-PIN voucher.

2. Network Issues

Poor network connectivity can lead to failed attempts when checking your results online, especially during peak periods.

How to Resolve:  

Try checking your results during off-peak hours when the network is less congested. You can also switch to a different internet connection or use mobile data if your Wi-Fi is slow. If the problem persists, wait a few minutes and try again.

3. Using an Unsupported Network Provider for SMS

Only MTN, GLO, and Airtel users can check their WAEC results via SMS. Using a different network provider will result in failure.

How to Resolve:  

If you’re using a network provider other than MTN, GLO, or Airtel, you won’t be able to check your results via SMS. In this case, you’ll need to check your results online through the WAEC portal or switch to a supported SIM card temporarily to use the SMS method.

4. Incorrect Examination Number

Entering an incorrect examination number is a common mistake that can prevent you from accessing your results.

How to Resolve:  

Ensure you enter the examination number exactly as it appears on your exam slip. If you’re unsure about your examination number, refer to your exam documents. If you still encounter issues, consider reaching out to your school or WAEC for assistance.

 5. Using an Expired e-PIN

The e-PIN or scratch card used to check your results has a validity period. Attempting to use an expired e-PIN will result in failure.

How to Resolve:  

Make sure the e-PIN you’re using is valid and has not expired. If your e-PIN has expired, you will need to purchase a new one from an accredited seller.

7. Incorrect WAEC Examination Type

Selecting the wrong WAEC examination type, such as choosing “Private Candidate Results” instead of “School Candidate Result,” can prevent you from accessing your results.

How to Resolve:  

Before proceeding, ensure you select the correct examination type that matches your registration. If you wrote the exam as part of your school’s standard May/June session, choose “School Candidate Results.” If you sat for the exams privately earlier, select “Private Candidate Results.” Double-check your selection before submitting. If you’re unsure, refer to your exam slip or other official documents for accurate information.

8. Browser Compatibility Issues

Sometimes, the browser you’re using might not be fully compatible with the WAEC results portal, causing issues when trying to access your results.

How to Resolve:  

Try switching to a different browser or updating your current browser to the latest version. Common browsers like Google Chrome, Mozilla Firefox, and Microsoft Edge are usually reliable. Clearing your browser’s cache and cookies may also help resolve compatibility issues.

Final Thoughts

By understanding and addressing these common errors and challenges, you can successfully check your WAEC results without unnecessary stress. Remember to stay patient and follow the solutions provided. If you encounter persistent issues on the result-viewing portal, don’t hesitate to seek help from the contacts on the portal: customersupport@vatebra.com, 01-9049320, or 0700VATEBRA (0700 828 3272).